Transcribing interviews or meetings can be a job in itself. Listening and writing everything verbatim is difficult and time consuming. This is where transcription services such as Trint come in. Trint’s automated transcription service features a great online editor, fast file processing, a sleek mobile app, and good security policies. However, when tested, the transcripts themselves were less impressive. Complex audio files produced erroneous results, although less complex files had medium accuracy. If you plan to use the service only for simple recordings with one or two speakers, Trint is a solid choice. Otherwise, Rev, a human-operated transcription service, winner of Editors’ Choice, is the better option.
How much does Trint cost?
Trint breaks the mold of the transcription service model by not offering pay-as-you-go pricing. Services start at $ 60 per month for the Starter plan, which includes transcripts for seven files per month. For $ 75 per month, a single user can purchase the Advanced plan, which includes unlimited transcription. The Pro Team plan is for two to 50 users and includes unlimited transcription and collaboration tools such as shared workspaces, concurrent editing, and centralized billing. Trint also offers Enterprise plans for an undisclosed monthly fee that includes real-time live transcription services, as well as onboarding and training for team members.
In the category of automated transcription services, Trint costs the most up front. TranscribeMe’s Machine Express transcription starts at 7 cents per minute, Temi at 25 cents per minute, and Sonix at $ 10 per hour.
Trint supports downloads of audio and video files under three hours or 3 GB. The Trint support page states that you can download files that are larger than these limits, but upload errors can occur. happen. Supported audio file types include AAC, M4A, MP3, MP4, and WAV. Video files include AVI, MOV, MP4, and WMA. Unfortunately, the service does not accept links to video files or YouTube videos.
Getting started with Trint
Transcriptions are called Trints and you can easily create them in the workspace. After you sign in and sign up for a plan, you download the audio or video using the bright yellow download button in the upper left corner of the screen. Select or drag & drop files from the pop-up window, then click the bright blue download button at the bottom of the pop-up.
Click the bright yellow Transcribe button and wait for the transcription to finish. When Trint has finished transcribing the file, you move on to the editing process.
Trint web interface
In the web interface, you can create Trints (transcriptions) and Stories. A story consists of key moments or highlights from one of your Trints, rearranged and put together into one file.
On the left side of the screen are sections titled Your Space and Other. My Trints and Stories, Recent Trints, Shared With Me, My Trint Players and Vocab Builder appear in the Your Space section. The Other section gives you access to support and other service information.
Trint players assemble text to video files, just like karaoke, then provide video integration for your website. It’s a nifty accessibility tool that also serves as an SEO booster for video content as the spoken word becomes searchable by search engines. I haven’t seen any other transcription services offering this kind of functionality, and it’s a serious added value for anyone starting a business with video content.
The Vocab Builder allows you to create a list of personalized words to make your future Trints more precise. Sonix has a similar feature called Custom Dictionary, which allows you to improve transcription accuracy by listing proper names, technical terms, unusual phrases, and unique spellings.
The rest of the screen contains the Trints and Stories you create. Each file has a creation date, duration, modification date and status. Double-clicking on a file name opens the online transcription editor.
Otter’s web interface is more business-friendly, with its ability to automatically share meeting transcripts with everyone on a calendar invitation. You can also invite other Otter users to a group space within the Otter web interface, where you can record audio or share imported audio and video files.
Editing, processing time and confidentiality
As mentioned above, Trint is an automated transcription service, which means that no human will transcribe your files. Instead, Trint’s algorithms produce a machine-generated transcription, and you can edit the resulting text to perfection. In general, most automated transcription services have much lower accuracy than human services. True to this trend, in testing, Trint produced less accurate transcripts than any human service we tested.
Trint says he can process an audio file in the amount of time equivalent to the length of the file. So, for example, a 30 minute audio or video file should take about 30 minutes to complete. In testing, service was much faster than these minimum speeds. For example, it returned my 10 minute file in three minutes.
Trint uses 256-bit AES encryption and the company has a strict no-tolerance policy for unauthorized employee access.
How accurate is Trint?
I use the same five minute recordings to test the accuracy of all transcription services: a simple audio test and a complex audio test. The single audio test is a recording of a two-person podcast taken in a home studio with prosum-level audio equipment. There is minimal crosstalk on the audio file, and both speakers are native English speakers with American accents. The simple test is for automated transcription services only.
Complex Audio is a three-person sports podcast recorded with pro-level microphones. There is a lot of crosstalk, slang, and sports jargon. It’s a difficult recording, but all the voices are audible. Complex audio is intended for automated and human transcription services.
Trint’s performance in the simple audio test produced intermediate results. The transcription of the service took a little longer than usual, with the text arriving almost nine minutes after the audio was submitted. Other automated transcription services performed faster than Trint.
For each transcription test, I mark an error wherever there is an incorrect word, a missing or extra word, or a misidentified speaker in the text. For example, in the simple test, Trint produced 14 errors, making the text file usable but requiring modification.
Trint produced 26 errors in the complex test after processing the file for just one minute and 31 seconds, the fastest processing time on record. The accuracy was low, however. Only Temi, Otter and Scribie performed worse in the complex test case.
To create usable text files from Trint’s transcripts, you must use the service’s online text editor. Double click on the Trint you want to edit and the online editor opens. You can play audio at the bottom of the screen to listen to scrambled or nonsensical audio and improve hand transcription. There is also an option to edit speaker names, add comments, highlights, markers, strikethrough, and translations. You can also create closed captions for audio and video files from the online editing tool.
After cleaning up each transcribed section, you can check a box on the left side of the screen to save your progress. This feature is beneficial for long transcription files or shared transcription workspaces, as you can pick up where you left off during the editing process. You can also access different version histories of your transcript by clicking on the link in the upper right corner of the screen.
I would like Trint to mark potential areas of difficulty in the text to make the editing process faster and easier. Scribie and Sonix both include a feature that scans your text for tricky sections.
I tested the Trint iOS app on an iPhone 12 mini running iOS 14. Trint does not offer an Android app. The Trint iPhone app allows you to record audio from the app, import audio and video, and record and transcribe outgoing phone calls. The layout is clean and simple, and you can access the files you downloaded through the web app.
Using the app is easy. Simply download Trint from the App Store and log into your account. This opens the home screen where you can choose to record audio, record phone call, import video or audio, view your audio and call recordings, ” view recent trints from the online application or view shared trints.
I recorded a very short script to test the Trint application. The transcript of this 24-second audio file appeared almost instantly. You can share the transcribed Trint by clicking the Share button in the upper right corner of the screen. However, the only sharing option is via URL. You cannot share DOC files with email or SMS addresses. Additionally, you cannot edit the transcript in the app. You can only edit transcripts through the online editor.
Otter has a more robust app as it allows users to edit transcripts from within the app. Trint’s app is similar to Rev and GoTranscript’s, allowing you to make recordings and submit them for transcription.
Trint’s transcription service helps you save time and be more productive. It is sufficient for simple transcription jobs, but I cannot recommend it for complex files. The Trint online editor is well designed, however, and Trint players could be a game-changer when it comes to making videos and audio files more accessible.
The subscription model of the service is suitable for users who need to transcribe a large volume of simple audio and video files every month, but it won’t work for everyone. We recommend manual transcription services for more complex tasks. Editors’ Choice winner Rev is expensive, but his human transcription is more accurate than Trint’s, and the turnaround time for transcriptions is very fast.